Australian Charter of Health Care Rights

Your Rights as a Patient

You have:

Access

The right to health care

You have a fundamental right to adequate and timely health care. Sometimes this may not be at the healthcare facility you first attend as not all services are necessarily available everywhere.

You can contribute to the right of access by trying to meet your appointments and telling the facility when you cannot.

Safety

A right to safe and high quality care

If you are unsure about what is happening to you or if you think something has been missed in your care, alert the nursing staff.

Respect

A right to be shown respect, dignity and consideration

You are entitled to receive care in a way that is respectful of your culture, beliefs, values and characteristics like age and gender. It is important to tell us of any changes in your circumstances.

Respect also includes being mindful of healthcare staff and other patients.

Communication

A right to be informed about services, treatment, options and costs in a clear and open way

President Private will tell you about the care you are receiving and help you understand what is happening to you.

You can contribute to communication by being as open and honest as you can be. To understand the instructions given to you, you can ask quaestions if you would like more information.

You can use interpreters if English is not your first language. Interpreter services are free and can be provided in person or by phone.

Participation

A right to be included in decisions and choices about care

You are encouraged to participate in decisions bout your care. Ask questions if you are unsure about what is happening to you. Involve your family or carer if this makes you more comfortable and sure.

Privacy

A right to privacy and confidentiality of provided information

You are able to see your records and ask information to be corrected if it is wrong. In some situations your health information will need to be shared between healthcare providers.

You can contribute by respecting the privacy and confidentiality of others.

Comment

A right to comment on care and having concerns addressed

President Private aims to solve your problems quickly, but we need to be aware of the problem first. If you have any suggestions about how services could be improved please let staff know.

The procedures used at President Private to comment about your care are available to you. You can provide written or verbal comments about the procedures and your experiences.

To commend health care workers, to complain about your health care and/or be advised of the procedure of expressing concern about your care please contact the Clinical Services Manager of your area.

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